ECUC Vegas

We've invited John Felton, CEO of Southern Chautauqua FCU and Jim Casini, Community Development Officer back after rave reviews following their presentation in 2024 in Nashville.  During this session they will delve deeper into their strategic member process to capture opportunities to serve each individual member, beginning with signing the member and through the important 'honeymoon phase'.   John and Jim will share their proven tactics to develop a sincere trusted relationship with every member which grows with every interaction and touchpoint, both in person and in digital.   The importance of removing friction for members, the critical role of staff, and management fostering a unique culture found at this small but mighty credit union.

John will share their template for success on how ROA happens naturally at his credit union by striving to meet the needs of members and engaging staff... Every Member, Every Time!